Tip of the Month - Automate Your Follow Up with Customer Activity Reports
Enhanced customer satisfaction is the golden ticket for long-lasting relationships. In a buyer’s market, it’s essential to ensure that every customer feels confident about their purchasing decisions, and the service and attention they receive throughout the process.
According to Salesforce, 46% of sales leaders say deeper customer relationships are a key objective for sustaining success. With increased competition, it’s more important than ever to seamlessly provide personalized messages and smoother interactions, with the right resources, solutions, and follow-through.
As sales reps strive to give a personal and genuine touch to every customer, tracking sales activity and follow-up is critical. Yet, how can reps effectively monitor and keep track of it all?
ENRICH THE CUSTOMER EXPERIENCE WITH SPOTLIGHT’S ACTIVITY REPORTS
Spotlight Activity Reports enable sales reps to create quick and detailed notes in-the-moment to capture every sales call and ensure they’re always prepared for any customer need or concern. Review customers’ purchase history, website activity, email responses, and more to better personalize the selling experience and increase productivity.
Allow Spotlight to do the work for you and be sure to create your Activity Report to streamline each sales meeting. Log all customer interactions in a single location for a 360-degree view to optimize your organization, communication, and follow-up prioritization.
Follow the simple step-by-step guide below to get started using Customer Activity Reports.
CREATING ACTIVITY REPORTS
View high-level information at-a-glance on each customer’s profile and add a Customer Activity Report with just a few taps.
1. Select your desired Customer profile.
2. Tap the Paper and Pencil icon in the upper right corner to start an Activity Report.
ADD QUICK NOTES
The quick notes function allows sales reps to efficiently capture details and activities during every customer interaction in real-time, including checked inventory, introduced new products, completed credit form, customer reported issue, and more.
1. Add quick notes by tapping the (i) icon.
2. Select all that apply.
3. Be sure to ALWAYS select "Add Sales Summary" to have Spotlight generate a report based on the actions you took within the app during the meeting.
Customer Activity Reports are not just for adding at-a-glance notes and up-to-date account history.
1. Create Follow Up tasks, such as reordering needs, showcasing new products, or arranging a customer check-in.
2. Schedule appointments directly into your calendar and include customized notes for each Customer.
ENSURE FIRST-CLASS CUSTOMER SERVICE WITH SPOTLIGHT
Whether you’re looking to maintain relationships with existing customers or engage prospects throughout the sales cycle, it’s impossible for even the most talented sales rep to remember every customer interaction. Spotlight’s Activity Reports are a lifesaver for busy sales reps to track customer data, personalize the selling experience, and strengthen relationships on-the-go. Follow up at the right time with the right message using the easy-to-use Customer Activity Report function.